Customer satisfaction based reliability evaluation of active distribution networks ¬リニ
نویسندگان
چکیده
Reliability evaluation of active distribution networks (ADNs) considering customer satisfaction is studied in this paper. Operation optimization model of ADNs is established, which aims to maximize the operation benefit of ADNs using demand response. However, according to optimization decisions, customers may have to change their electricity consumption habit, which affects customer satisfaction and the reliability of customers and ADNs. Two customer satisfaction indices are defined therefore as constraints in the operation optimization to quantify these effects. By a Sequential Monte Carlo (SMC) simulation, the optimization processes is innovatively integrated into the reliability evaluation, and thus the impacts of customer satisfaction constraints are incorporated in reliability evaluation. Further, four new reliability indices are defined in this paper to visibly reflect their impacts. The presented models and methods are validated by extensive studies conducted on a standard test system. Evaluation results accurately quantify the impacts of customer satisfaction constraints on load profiles, reliability and economic performance of ADNs. Conclusions drawn from evaluation results can provide helpful insights for distribution system operators (DSOs) to effectively improve the reliability and operation economy of ADNs using demand resources. 2015 Elsevier Ltd. All rights reserved.
منابع مشابه
Investigating Impacts of Sustainable Repair Time and Circuit Breaker Model on Meshed Distribution Networks Reliability Assessment
Generally, the failure rate and the repair time of system components are constant parameters in reliability assessment of electric distribution systems. A failure of component is resulted from failing in the operation or overloading. In addition, there exist cases where, the repair times of components are small and tolerable from customer point of view. Thus, tolerable repair times may be overl...
متن کاملReliability based Customer Satisfaction Evaluation
The purpose of this article is to introduce the so-called Reliability based Customer Satisfaction Evaluation Method that is founded upon the evaluator functions using the approach of logistic-type evaluation. The scorecard based customer satisfaction measurement methods, which are widely used at Electronics Manufacturing Services (EMS) provider companies, were studied to draw conclusions on the...
متن کاملA Customer Oriented Approach for Distribution System Reliability Improvement using Optimal Distributed Generation and Switch Placement
The reliability of distribution networks is inherently low due to their radial nature, consequently distribution companies (DisCos) usually seek to improve the system reliability indices with the minimum possible investment cost. This can be known as system-oriented reliability planning (SORP). However, there can exist some customers that are not satisfied by their reliability determined by ado...
متن کاملBayesian Network Applications to Customer Surveys and InfoQ ¬リニ
Modelling relationships between variables has been a major challenge for statisticians in a wide range of application areas. In conducting customer satisfaction surveys, one main objective, is to identify the drivers to overall satisfaction (or dissatisfaction) in order to initiate proactive actions for containing problems and/or improving customer satisfaction. Bayesian Networks (BN) combine g...
متن کاملResearch on Influencing Factors of M-Customer Satisfaction based on Platform Service Quality
In the Multi-platform access Two-sided Networks,most customers use several platforms to shop. Customer satisfaction with different platform services lead to different dependence of customer to platform. In order to study the factors influencing the m-customer satisfaction, the study builds the evaluation model of m-customer satisfaction based on the HMM method. Customer satisfaction of mobile t...
متن کامل